Horrible expereince here with traveloka, very irresponsible, waste of time, and money. Attention all fellow travellers, I am facing horrible experience with the traveloka. I booked a ticket last year from Asia to Europe via traveloka, the Qatar airways. The airlines rescheudle significantly from 19th to 18 May. Requested refund, traveloka denied. A waste of time and energy. Called airline, let the returns tickets for a year. Started trying to get refund again in April this year, 2024. Traveloka website is not up to date, do not let the refund proceed. Airlines said refundale, in between several hours writing to them finally they said it is expired on 4th May, told me on 7th May 2024. It is more than 40, 000 THB. very irresponsbile and not providing basic necessary service like proper function webstie. So, be cautious using traveloka if the unexpected changes come they are horrible in terms of service and responsibilty. I am still following up on this issue, hopefully they will take necessary responsible action on this matter. (my family had been the biggest fun and long term customers for the decades. But not anymore!!!!)