Very bad customer service Im currently chatting and sending email to traveloka customer service. It seems like they have the worst customer service. I asked for a timeframe as to when will I receive the itinerary. They said they can't provide it. It's the first time I've heard that you can't provide such information, I paid and bought a ticket and yet, you don't know when will the itinerary show up in my email or will it ever show up. Also, when you send an email and chat, they will send you a generic response. Their chat support takes atleast 5 minutes to reply. I've on chat with them for 4++ hours now sorting things out. They are not helpful at all. Don't ever book with them. It's a waste of time and money. Book somewhere else or better yet, book directly with the airline. The stress dealing with traveloka is not worth it.