I’m not one to usually complain as I try to understand that everybody is just trying to do their job but I have to be honest this company has been the most awkward and unhelpful company I have ever dealt with my entire life. Every single time I phone and speak to 1 of the 10 agents I have had to in the past 18months I am always put on hold for At least 5-10 minutes for literally every single question I ask. It’s like travel trolley hasn’t provided the staff with any training as most of them don’t seem to to be able to answer even the most basic of questions based around trying to book or rebook a flight. I have lost count how many minutes I have wasted sat on the phone waiting to be given no real answer and to then be told we will give you a call back within a couple of hours which actually only 1 person ever has. The behaviour of this company is totally unacceptable in my opinion. People are paying them for a service and as a company they are failing miserable to provide this in the proper fashion. I have found dealing with travel trolley very stressful, very difficult and very unprofessional. They refused to give me a refund initially for flights to Canada that were cancelled due to COVID, I was told I had a travel voucher which was in fact a lie, I only found this out when trying to redeem my voucher, I actually had been given an open ticket which meant it was not transferable to any other destination and I only had 2 years to use it from the original departure dates which I was also never told in the emails or by any of the staff over the last 18months. They refused to extend the voucher even though Canada has been shut for travel the whole year. I can safely say I will 100% never be dealing with this company again. I am appalled at the level of service I have been provided over the last 18months. Booking a holiday should be a nice experience giving people something to look forward to, this company has well and truly ruined that for me and my family due to the hassle and stress they have put us through. I have logged a complaint with them officially and the email reply is shameful is my opinion! DO NOT BOOK WITH THEM!!!