It is now two years after we booked 4 flights to South Africa through Travel Trolley for £2,000. The flight to South Africa was cancelled due to Covid. I have been trying for 2 years to get access to the "voucher" or the "refund". Two years of not getting an answer from Travel Trolley. Two years of Travel Trolley asking me to call back in a few hours. Two years of Travel Trolley asking me to call back in a few days. Two years of Travel Trolley asking me to call back in a few weeks. Two years of Travel Trolley asking me to call back after a certain date... I still have no answer. They cannot tell me if I can have a voucher or a refund. What they can tell me is to call back in a few days. I have been calling back for 2 years and now I need answers. The "manager" has promised to call me within 2 hours, by the end of the day etc. Still no phone call. I am incredibly upset and angry. Customer service today called me arrogant. I asked him how he would be speaking had he been in the same situation. I am desperate which is very different to arrogant. I wait for the "manager" to call me back to explain where my refund is and when I will be seeing it in my bank account.