Sadly I had a very bad experience with Aarti. Our tickets costing £1800 had to be cancelled two years ago due to covid. We were hoping to see family in the Philippines and it was our ‘life time’ holiday. They carried our credit over to the following year. Bad luck ,but we could not travel the following year for the same reason and we asked for a refund BUT they said they would only pay £1200 back from the original £1800. It seemed unreasonable and we could not afford to lose out on so much money so we decided to carry the credit over to this year. And the catch comes here… I contacted them today and I was informed with ‘lovely’ Aarti that the credit and ticket has expired so we have lost £1800. Now if we were travelling in Sept and the credit was carried over to the following year and same has been done again how can it expire in May? It is a lot of money to lose for a little family and is it fair to take it without any services provided? We asked for Aarti’s full name several times that We can refer to her but she was very reluctant to provide it. Even now I am unsure if it is her name and full name what she has given. I am going to contact their main office and putting a serious complaint in for their unfair and unreasonable costumer service.