Absolutely appalling service and experience with Travel Trolley. I paid for DIRECT flights to America - the full amount for the tickets left my account immediately - I then received an email stating that tickets were not confirmed and subject to change. 4 hours later I received an email saying my return flight was no longer available. They offered me an alternative return flight that was an indirect flight on the same day which was not suitable for myself. There was no discount offered for this flight considering it was a substandard flight. I started to read reviews and began to get worried about the option of cancelling my flight - I read complaints of it taking months for other customers to get their money back. I was told by Travel Trolley I had 3 hours to decide what I wanted to do. Simultaneously the flights prices for my original chosen flights were going up. I had the decision to either cancel (and then rebook the flights with Virgin but pay well over £100 more) and not be sure if I'd get my money back. Or change my return flight to a day earlier. I decided to stay with Travel Trolley for fear of losing my money all together and went for a the return flight the day earlier. The next day I checked out of curiosity the flight prices for my now booked flights. They were over £150 cheaper to book directly with Virgin - I immediately contacted Travel Trolley and put a complaint in and all I can say is they were incredibly rude. I complained that their booking process is a scam, that they sell you flights that aren't available in order to then offer you worse flights that clearly are cheaper for them and that taking the full amount of money for flights that aren't confirmed is an appalling practice which adds a sense of pressure and urgency to when your flights aren't available. In response I was told it was my fault because the t&c's say the flights are subject to availability and that nobody pressured me to do anything and that really I'm just angry because the flight prices changed after I booked my tickets. I requested a full summary of what happened to the cost of my flights and how they fluctuated during the week I booked with them - which they refused to give me. I also complained to Sky Scanner (who I initially found this company through) but due to Travel Trolley being third party they could do nothing. Do not risk getting your flights with this company - they have a found a loophole that enables them to operate in this way, earning them more money and causing stress and loss of money to their customers. On top of this the staff are clearly trained to deflect all complaints and are very rude and evasive when trying to communicate with them.