This is hands down one of the most disgraceful places to ever book a flight. They are absolute scammers, hiding behind deceptive policies. In any legitimate booking, taxes are refundable even for non-refundable tickets, but not with this site. They hit you with an outrageous penalty that is nearly as high as the refund itself. Their customer support? Utterly pathetic. Rude, uncooperative, and non-approachable—they clearly have no clue how to treat paying customers. It’s laughable how desperately they need some serious training. I wouldn't trust them with my money again if they were the last option on Earth. I’d rather spend an extra £10-20 with reliable, professional platforms than go through this nightmare again. As a frequent traveler, I’ve seen my fair share of booking sites, and this is by far the worst experience I’ve ever had. Avoid them at any cost. don't trust their good reviews as they are all scammed & from unknown people. so DON'T FALL for it. Run even when you see an advert pop up of this site. Wish would have seen this site first before booking!