Extortionate and rubbish customer service . We booked a return flight in early December, unfortunately we made an error on the return dates. We realised this immediately once confirmation of the booking was received. We immediately called Travel Trolley to ask for them to amend the booking, this should not have been difficult considering the flights had not been confirmed. They would not agree and advised that penalties would be payable. We ended up having to pay over £220.00 for the changes. This is not the worst part though. Despite having made the amendments to the booking, we continued receiving confirmation of booking for both the incorrect dates and the amended booking. When we called to get this clarified, we spoke with a gentleman called Aarav. He was extremely unhelpful. All we asked was for them to provide written confirmation that our amended booking was confirmed and that it was an internal error that resulted in them sending out the initial incorrect booking confirmation by email again and again. Aarav said he cannot do that. When we asked why, he was very rude and said that we weren't listening. When we asked to speak to a supervisor or manager, he refused. We called back and spoke to another member of the customer support team, Ranbir, and advised that we would like to speak to a supervisor/manager to make a complaint about Aarav. We were kept on hold for over 20 minutes. Suffice to say this is the last time we have booked with Travel Trolley or Southall Travel.