JUST GOT SCAMMED. Selected flight via SkyScanner. Made sure I selected the correct times and details. Even checked in Travel Trolley before payment. After payment collected, details on flights (both confirmation page and email) were wrong. Immediately (within seconds) rang Travel Trolley to ask why did this happen. Spoke to Spencer (doubt this is his real name). Without me saying anything, immediately knew I was the person who booked “this flight”, “this time”, and “how many passengers in total”. Something already wasn’t right, how did he knew who I was. Explained my position. Was informed to provide proof (screenshot of the page before payment), as they said they have a log to suggest I've made that mistake. Spoke to first advisor (Spencer) and another who didn't even introduce himself, was told IT WAS MY FAULT. No problems on their end. After escalating further, was brushed off by saying I can put in an email/letter complain (we all know how long will they take for a reply). Wanted to speak to somebody else, was told I have to wait at least 30 mins to 1 hour (clearly to put me off waiting). I was accused blatantly by both advisors that it was my mistake, and that their system will NEVER have a glitch. They are 100% capable and understand the ins and outs of their system, and it WON'T make any mistake. Their resolution was I pay the cancellation fee, £100 per person. I negotiated. He said he need to ask the finance department (took him 3 seconds to do so, doubt this department even exist), and said Travel Trolley will waive £25 off the cancellation fee (how convenient, pocketing the £75). Overall total scums. Was rude (talking over you) despite speaking to them like normal human beings, didn’t even have the courtesy to reply appropriately. So a total scam, now we will be stranded in airport for 9 hours. Just my luck