poor service and delay in refunds up to 5 weeks. I booked my flight through them and two months later I got a phone call to say that my flight has been changed. I was then given the option to cancel or accept the amendments. I asked to cancel my booking to be told that I have to wait for my money for 4 to 5 weeks to be refunded. in the mean time I had to book another flight through someone more reliable so I'm out of pocket by over £600 that now I have to wait for it to be refunded. very poor customer service where you have to chase after them and threaten that you will dispute the payment with your card provider before they start taking action.