This company, and more specifically, its customer service is anything but exceptional when it comes to taking care of people and communicating. They've called me after I've booked a trip on their site and said, "your card information was entered incorrectly." When I asked what to do next, the customer service representative told me to try it again. I called my credit card company (Capital One) right after that call with Travel Trolley to make sure they knew I was using the card to purchase a flight. Another attempt went through successfully. But then Travel Trolley called me later and said, "Your charge wasn't authorized." I was confused at this point; I knew I had entered all the correct information. I asked what to do next, and they told me, "You'll get an email about your cancellation, but your credit card company wouldn't let the charge go through." No matter what I explained to them, they raised their voice and told me that they were in the right and my credit card company was the one with the issue. Again, I tried to work it out with Capital One, whose representative stayed on the line with me to complete the purchase. Then, two hours later, I get a call from Travel Trolley about the charge not going through, again! This time, the rep told me that they don't accept non-U.K. payment methods. I told them Capital One is international. Not only did they completely disregard what I said, they raised their voice (again) and said, "Capital One is not a U.K. company!" After that, I called Capital One and told them to label Travel Trolley as a fraudulent company. What else can I do? I can't trust a company that can't handle its customer service, let alone provide it.