AAvoid this agent if you can. I have tried to get a refund due to the FCO advice of not to travel to Sri Lanka. There are 13 of us that booked with varies agents or with BA or Qatar airway directly. Everyone all has been told that full refund will be given apart from me. Their response was really poor and not helpful. I first called to speak and got told that someone will call me back in 3 hrs to discuss about the refund. I waited and no one called. I then sent a email and got told that there is nothing they can do and they will not give me any refund. I then called again this morning to ask to speak to the manager and got told the manager is not in till after 10 AM. The person I spoke to try to put me off by calling back again. This is the worst agent that I have came across. Avoid them!