DO NOT USE! If I could give Travel Trolley less than one star, I would! We paid in advance for baggage but when baggage wasn’t showing on our e-ticket I called up Travel Trolley. The adviser was rude, and unprofessional and, I feel, stopped just short of calling me an idiot, even though he did not understand what I was saying. Needless to say, when we arrived at the airport (3 further calls to TT later, with no success), there was no baggage on our booking. We called TT yet again from the airport and they were most unhelpful. We had to pay £120 extra for baggage. Since our holiday we have tried several times to call TT to lodge our complaint and get a refund. They are repeatedly failed to call us back as they promise, have not understood our complaint and have continued to be unprofessional at all stages. The worst customer service I have ever experienced!