Terrible customer service. BA changed flights and change of time of 6 am flight was not suitable. I explained I had autism and was told ‘that’s not a disability that effects your booking’ hello?! It’s CHANGE!!!!! A change in plans sends me into a tailspin. Anyway long story short wanted a refund was told 4-5 week wait. Still no refund and emails of excuses. It’s not clear in booking that if things go wrong I’d need to wait almost 2 months for a refund. A computer and utter wind up. Thieving (yes as still no refund) , rude, full of excuses, gaslighting, poor communication and upsetting experience for me. Negative 5 stars!! Avoid at all costs! Now seeking legal advice because of over £400 taken by this company.