I booked a return flight to Manila with this company. Due to horrendous traffic on the way to the airport, I arrived 45 minutes before take off and was told I was too late. I informed the airline and these idiots that I would book another Outbound flight, but I would still use the return. However, they cancelled it and I then had to book a further flight to return to the UK. In total, I paid £534 to Travel Trolley, then £490 for my outbound flight and a further £481 to return. They have informed me that as I was a "No show", my return flight was automatically cancelled (even though I told both them and the airline I still wanted to use it). Today, I received an email saying I could request a refund, but there was a £350 penalty for not showing at the airport and it will take 4-6 weeks to refund the remaining money. I called them on the journey to inform them I was struggling for time. I called them when I arrived at the airport and also called them to say I still wanted to use my return flight, which they cancelled. NEVER AGAIN would I use this company.