I'm not one to write reviews either, but I was left no choice after the terrible service travel trolley provided. I booked a flight to Thailand, upon receiving my booking confirmation, it said that I had luggage booked for my return flight but not my outbound flight. I was astonished as it was not clear when I made the booking. I went back and forth between travel trolley and British airways on this where they both refused to take the blame or do anything about it. Adding baggage for the outbound flight would cost £120. Absolute travesty, I told them they need to clearly state if there is no baggage for any of the flights as I would definitely not have booked that flight. They refused to compensate anything and I flight that should've cost me £560 ended up costing me £680 which I would've thought twice about...