Absolute disgrace. I understand that things are tough right now in this industry but to have the phone ring out non-stop when people are looking for clarity on their trips is ridiculous. I booked flights to Dubai. In the UK we are advised you can't travel there now but as the Emirates flight is still going ahead (presumably empty unless there are transfers) they won't allow me to rearrange for later in the year or even offer a refund after many emails. Is this the airlines fault, Terrible Trolley or the UAE.. only god knows (even he/she is probably getting no response from TT). I'll take this as a lesson not to use outfits like this again in the future.