Nearly 2 months, not a penny refund. I feel they have got the money from the airline but refused to return to me! I booked a return ticket and the coming back flight has been cancelled by the airline. The airline (China Southern) has promised to refund all the flights during that time. If you booked the flight from the airline you would get the money very quickly but if you booked from the agent you should contact the agent to refund. So I contacted them about 2 months ago. At first, email replied to say let me wait 4 weeks, then another 2 weeks, then by the Monday 23 March, and now no response !!! What a joke!!!