As I'm writing this I'm waiting for them to pick up. I called them a couple days ago to see if could reschedule my flights for later in the year, I spoke to a fella named Brian who was really nice at first. He told me no problem, it will be a £125 payment for the change. No problem. Once I paid, I got a call back from him 5 minutes later asking for an extra £205 that the airline needs to change the date. Wasn't happy with this so asked for a refund for the £125 and the original payment for the flight if just over £500 pound. He said it will be 3 to 5 working days for the 125 and up to 10 weeks for the 500. Not had any emails to confirm any of this, still not received the 125. And I'm still on hold. Feel like I've been scammed. Don't use this company. Book with the airline next time. This isn't worth the hassle