I booked for 6 months away so my wife could see her family in the Philippines. That was before Coronavirus. The Airline C/P first changed flight for going back to UK. By one day I thought ok it's only one day. Only a week 10 days later received that they Cancelled both of our flights. As I did not book directly with them they don't want to know. I wrote a e mail to T/T a week ago ,Given some ideas of flights that I could see available along with flight no's etc.I have not heard from them I have looked in junk mail nothing not even a message that they received and would get back to me in a timeline. When you phone it just rings or anoucment saying don't get in touch. I appreciate that there is a Big Big problem. . I have read many stories from passengers that have similar or worse problems. Message says to wait till 7 days before your due departure. So whey are some comments from people that are meant to be departing within a few days. I have just read a arrival on Google news from a reporter is trying to defend,the holiday industry on a whole as well as the airline's. As well I saw Martin Lewis saying the same thing give them support in stead of taking a refund book another flight to get you home. Well that is why I was quite happy for them to find another flight,as I said earlier I gave them days of travel and flight numbers.. But Sadly I don't think they care,they got your money. So far as they are concerned there job is done. By looking at other reviews I thnk iThey have just spat you out now. I'm less they treat there customers with respect and trust. There future bookings will get lower and lower,and it will be there fault and they will only have themselves to blame. Would I use T/T again NO would I recommend them again No. But I don't know but the whole industry should really what the world is going through. For example. The travel insurance agent that I spent over £800 is saying I must get back before,now unless they know something I don't know. THERE ARE NO FLIHTS AND AIRPORTS ARE CLOSED.. but still insist that insurance will expire and did not say anything to reassure us. Or give options. I phoned the British Embassy in Manila phone not awnsered. Phone UK for information and the phone ring over 30 mins without speaking to anyone. I then emailed the UK embessy in Manila 5 days ago again no mail no acknowledge to my e mail. So that is my experience of everyone that should be active in helping there citizens to get back to UK. I wish everyone reading this better luck than I'm having in trying to get back home where ever you are and stay safe.