Can't keep track of how many times I've tried to get my money back. Flights cancelled due to coronavirus. Called for a refund as they had ignored previous emails and messages. Got through on the phone and told I could have a credit voucher despite legally being entitled to a refund and if I wanted a refund I'd have to pay £75 per ticket per way for one despite the flight having been cancelled by the airline. This fe has changed every time I've phoned to a different amount so obviously made up. This is illegal, btw. They're not allowed by law to profit and hold your money behind a pay wall when you are entitled to a refund. It is understandable that companies are having trouble over this virus but to behave this way is disgusting. BA have said we can be refunded but they need to contact. Argued for ten minutes before he said 'FINE I'M EMAILING NOW'. They're extremely rude even nasty and intimidating on the phone to get you to give up. Said they contacted but haven't heard anything back so doubt they have. Now in dispute with my credit card, when this is all over AVOID THIS COMPANY. DO NOT ACCEPT A VOUCHER AND DO NOT PAY THEM THE FEE. You are entitled to a refund, this is illegal.