Would give a zero rating if possible. Full of lies and excuses. Ignoring emails and insist that correspondence be made via telephone so that their customers have no written evidence of what they're saying. Customers who are legally entitled to refunds are being told that they have to pay a £75 per person 'admin fee'. What they are doing is illegal and hopefully they get what is coming to them. Profiting on customers loss and suffering during what is already a difficult time for all. Shame on you! You can't stop us Travel Trolley. We will continue until we get what we are due