We booked our flights to America at the beginning of January and due to the current climate the airline has cancelled the flights. When I tried to contact Travel Trolley before the flights were cancelled for updates, their phone system is non existent, they hardly ever reply to emails. Now today I managed to speak with them and asked where we are up to with our refund and they stated that the airline has issued a credit refund even though I gave them instructions not to accept a credit note. I called British Airways to discuss this and they have not issued a credit note at all and are in the process of issuing a full cash refund to the agency - Travel Trolley. So, I called them back relaying this information and the previous person spoke to was obviously lying to me, then I got told I can accept a credit note or a cash refund but with a £50 per person cancellation fee. When I said I hadn't cancelled the flights she said it was an admin fee per person. I questioned the difference of a credit note with no admin fee and a cash refund with an admin fee she said I could wait 2 to 3 months for a full refund with no fee as that is how long it would take to get it back from the airline. I asked her to ring trade support for the airline to ask how long it would take for the refund as that is what British Airways told me to say and she said she would contact the relevant department to speak to them and would email me back, when I asked to get her name she suddenly couldn't hear me and the phone went dead. I understand the current situation is difficult but it is for everyone and I need my money back as well.