I had flights booked with Etihad through TT. Flying from Manchester to Phuket via Abu Dhabi on the 7th April and returning to Manchester on 29th April. I got an email from Etihad saying my first flight was cancelled but my second flight from Abu Dhabi to Phuket was rescheduled for the 10th, not sure how they expected me to get there for the flight though. That was the one and only email I received from Etihad, the remaining 3 flights are still showing on the Etihad app as being completed although I can confirm that none of them left the ground. As for TT, I had to contact them to ask for a refund via Email. They only reply to you if you send to their Urgent inbox and that’s usually a whole lot of waffle that is the last thing you need right now. I got a number to call them and I wish I never bothered, the guy I spoke to was rude and kept talking over me. Anyway they sent off for my credit voucher from Etihad 3 and a half weeks ago and emailed me telling me to give them 3-4 weeks so by Friday I should have some news. I did get hold of Etihad who then told me they where giving customers full refunds with no fees, an option that was denied at every stage by TT. I emailed TT back on Friday to tell them I wanted to take the Etihad credit option but after reading all the reviews on here and on social media I’m beginning to regret it. I would never book again through an agent after this experience, TT has let me down and I will definitely be booking with the airline direct. I advise everyone else to do yourself a favour and avoid the grief, it’s not worth it, dealing with people like this.