Worst customer service you can ever face. My mid-March flights were affected by covid and after spending hours on the phone between them and BA(flight operated by them) they agreed to request BA evouchers on my behalf and warned it would take 4-6 weeks. after 6 weeks all my emails were ignored and over the phone later thy told me processing of vouchers didn't start as staff has changed due to covid. We start same process again and now every weeks they say it will take another 3-5 days and last time I discovered credit note they will issue will be with them...not BA! why would I want to have a credit note with them? I am l already looking at filing a complaint with ABTA/ombudsman about their practices as all emails. phone conversations recorded.