Awful company , I have requested a refund for cancelled flights , I was told there would be a £75 per ticket admin charge , I do not want a voucher , I said this was illegal but they were adamant it wasn’t , I said I still wanted a refund, they said two weeks , nothing , called again and I was told it would be 10 days , lies again I feel , doubt I will ever get a refund , there are now over 500 people on a face book help page , everyone saying the same thing , bad enough to have people dying due to this virus , then To have a trip of a life time to Florida for a special 10 year old cancelled and now having to fight to get a refund Action needs to be taken against this company