Update- absolutely disgraceful behaviour from travel trolley. Avoid at ALL costs.
Please never use Travel Trolley for these reasons.
1. Do not respond to emails or answer there phone
2. Assured they would be in touch of the back of this review- this never happened
3. Did not tell me my future flights had actually been cancelled
4. Provided a partial refund- still didn’t tell me flight was cancelled or that they were partially refunding me- zero communication!
5. Did not get offered any alternatives for vouchers/different flights as per terms
6. Have taken £90 of my money that they have received from the air carrier for the privilege of doing nothing.
7. Continue to ignore emails asking for an explanation.
8. Have fully refunded some people and charged smaller refund fees to others despite all having the same terms and conditions and same air carriers.
I will tell everyone I know (TT do not underestimate the power of social media and word of mouth) to avoid this company and I certainly will not forget and roll over. This is not over.
4 years ago
Travel Trolley has a
1.5
average rating
from
384
reviews
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