This is the worst company I have ever dealt with. Every time I ring I get told a different story - a bunch of huge fibs - different ones each time. I wish I had never heard of them. We booked flights to NY with them in April. First they were taking 10% of our booking. Very reluctantly and feeling powerless I said OK just give me back the rest of the £600+ we have paid you. 'It will be in your account in 5 working days'. Still waiting 4 weeks on. Now they are refusing a refund because they want the money from BA first. I absolutely despair of them. Would never ever use again. Book direct - no more terrible telephone lines and lies.