I have used Travel Trolley for years now as found their flight prices slightly more competitive than going direct to the airline, I've never had any issues up until now! I was due to fly out to Miami with British Airways on 13th May 2020 which has obviously been cancelled due to COVID-19. I have sent countless emails and made many phone calls to Travel Trolley since mid April (2 months ago) and still I am yet to receive a refund. Initially Travel Trolley were charging fees to obtain refunds which caused a great deal of stress to their customers, now they have scrapped the fee's due to pressure but are just simply NOT refunding their customers. I have reported them to Skyscanner, ABTA, the CMA and even my local MP. They have caused me a great deal of stress on an already financially difficult period and still have my money. I was told by Roma at Travel Trolley that I would have my within 14 working days from 5th May... It is now 11th June and still no sign of my money. False promises and continuous stalling tactics and excuses as to why they 'can't' refund me. If I receive a receive a refund anytime soon I may look to update this review however at this time I am very disappointed with the way Travel Trolley have handled this and treating their customers. I have learnt my lesson and do not think I will ever be using them again after this experience.