Still waiting on a refund for flights cancelled our virgin flights were cancelled back in April. First off I was told by Tavel Trolley I would have to pay an admin fee to get my money back within 5-7 days, then told that it was a mistake and I would have to wait 60 days. This was back in April. Now I’ve been told that they won’t charge fees as it was their miscommunication also virgin have not refunded the flight to them so they can't pay me. Every time I call I get told that they will look into it for me and phone me back. Not once have they returned my call. My lastest Email has gone ignored. I have done some research and it seems that virgin have refunded all payments for flights? So why can't travel trolley pay me back?? I would not recommend this company. Quick enough to take your money but not interested in giving back your hard earned cash when needed.