I'll echo what a lot of people have written here, DO NOT BOOK WITH THIS COMPANY. Book directly with the airline instead. Booked a return ticket to Kenya via Emirates, paid £775. The day of the flight, emirates advised anyone transiting through Dubai that they won't be able to fly. Full refund offered to all those who chose not to fly at a later date. TRAVELUP informed me that I would be entitled to £637.23. WHY? I didn't cancel. As a matter of principle, I plan to spare no expense to expose this agency and escalate everywhere possible. I paid for something, I didn't get it, no fault of mine, and I'm getting a partial refund? Emirates conditions are very clear if you're unable to travel, but I guess TRAVELUP still want a commission on a service that never took place.