What do you need to know before booking with travel up: 1) it is not a regular civilised service. For example, they will not inform you about any flights changes. Mine was cancelled few days before departure but I only found out about it in the airport. 2) it's not a regular civilised service - they do not apologise. They literally don't care and I mean they don't even try to pretend they do. Customer service standards offered by Mr Ali Shah (the owner) are extremely low. 3) once you want your money back for the service you didn't receive (like a cancelled flight without notification from your agent) they will refund you. But they will deduct a significant amount of your money for their service (which service?). In my case it was 1/3 of the price of my flight. Resume: if you prefer to avoid 3rd world service that looks more like a scum obviously avoid Travel up.