The agent I spoke to (Kyle Roberts) was really helpful, providing advice on what the best connecting flight option would be for my long-haul journey, and patiently explaining the process step-by-step, allowing me time to check over all the specifics of my complex trip. He was on the phone with me throughout, for over half an hour, pausing while I was reviewing the details without putting pressure for me to finalise the reservation. The price I found on the TravelUp website was one of the most competitive out of those I saw on fare comparison websites, and the whole process very straightforward thanks to his excellent customer service. I received the ticket in way less than the 24h standard turnaround, as I completed the reservation with him in the evening, and the flight tickets were with me the following day in the morning, which was really great. I recommend this website with no hesitation.