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Arul
I had a frustrating and unfair experience with TravelUp regarding a flight date change. 🔹 On 20th March, TravelUp quoted £369 for a flight change when the ticket price was showing £838 on their website. The breakdown was: £245 fare difference £49 tax difference £75 TravelUp admin fee 🔹 Later, I was told that after removing the admin fee, the total should be £319, which I paid. 🔹 Now, the same flight is available for just £791 (which is cheaper than before), yet TravelUp is suddenly demanding an additional £129 to rebook. This makes no sense! Why should I pay more when the ticket price has dropped? 🔹 My original ticket was £611, and I even paid £50 for a “flexible ticket”, which is a complete scam because they are making it nearly impossible to change my flight without overcharging me. 🔹 The payment link TravelUp sent for £319 showed only £44.68 as the actual fare, with the rest labeled as “taxes,” which feels like hidden charges. 🔹 After all this, now they are only offering me a Saturday flight, which is significantly cheaper than my original flight! I am still waiting for my updated ticket, and at this point, I am unsure if I will even receive it. Instead of honoring their original quote, TravelUp keeps moving the goalposts, refusing to provide the Friday flight unless I pay more. This is nothing but exploiting customers and using their situation to extract more money. I have screenshots of all emails, pricing inconsistencies, and misleading charges, and I will be raising a formal complaint. If you value transparency and fair pricing, AVOID TravelUp at all costs. Unethical, misleading, and customer-unfriendly!
3 weeks ago
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travelup.com has a 1.8 average rating from 38 reviews

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