The worst experience I have ever had! Tried to charge me £280 for a flight change when it was due to corona virus - claiming it was emirates charge - emirates changed for free! He said December was a peak time so to change my ticket cost more- he couldn’t tell me why it was cheaper to book a whole new ticket though? I paid £450 originally for a round trip - a round trip in December cost only £80 more yet for one let he wants 280? How does that make sense?? The man I spoke to- I would say gentleman (but he most definitely wasn’t)! also wouldn’t give a voucher and just kept saying December is peak- yes I get that but why is the cost SO high as I have already paid - I have never heard of a change in fare be so expensive- ever! Not to mention the wait, I had to wait on hold 3 times- my total wait time was over 2 hrs! Thankful Emirates changed directly for no extra cost, and I got through within 10 minutes! Also to mention on my original booking there was a confusion with baggage allowances and I ended up paying almost £200 in extra baggage- after being told different prices for the extra. I sent about 20 emails to this company- none were responded to, I never leave reviews but on this occasions I was so shocked by the awful service and rude staff- I had to! I would pay never to use their services again.