Finally managed to use my credit with TravelUp. Had a flight cancelled due to COVID earlier in the year so took the option of a credit. When initially trying to redeem it my emails were completely ignored for weeks. Eventually got round to calling them and at first everything seemed fine. Was told I’d get an email with a link within a day. 3 weeks later and nothing. Got through again and said I’d get emailed within the hour. 6 hours later still nothing. Phoned again and was told I’d get a call back in an hour. 2 hours later still nothing. Finally got through to someone who at least sounded polite and friendly over the phone, Fleming Grayson. He sorted my new flight and seemlessly switched it over to the app for me. Had it not have been for him I’d probably have given this company 1 star. Wouldn’t recommend booking through them as it’s been like drawing teeth ever since I booked.