We had booked a return flight to Chicago with TravelUp in August. When we came to check-in the night before on December 8th we found that our ticket had been canceled. We rang TravelUp to find out why it had been canceled and they said they did not know why.... The flight was still happening but our tickets had been canceled!? We had to book directly with the airline just a few hours before the flight left and ended up paying over £2000! We have not received an apology email or refund. I highly recommend you do not book with TravelUp! I will be requesting for a full refund and the extra £2000+ we had to pay! It is disgusting service, I hope they learn from this and start treating their customers with respect, integrity and honesty. I am sorry if anyone else has gone through a similar experience.