At the beginning of 2020 I booked through Travelup to visit my son and grandsons in Australia the booking process was easy to understand and great value for money. Then Covid-19 struck and my flights were cancelled I was devastated but Travelup were great. Customer services arranged for a refund from the airline and a voucher to the full ticket value for a future flight which was valid until June 2021. In December of 2020 my personal circumstances change so that it would not be possible to travel before June 2021 and I asked for a refund on my voucher which Travelup responded to within a day and refunded direct into my bank account within a week of my request. Throughout this very difficult year the staff at Travelup have kept their customers up to date with the latest news from the airlines and always been helpful and friendly I would strongly recommend them to anyone wishing to travel.