It was a real journey with the guys from TravelUp! All in all, I can say that the employee Fleming Greyson has been the absolute most helpful person I ever was in contact with via a Customer Service Helpline. When I booked the ticket, I accidentally booked the wrong return date and was not very happy with the service I received to rebook the return flight. I didn't think that I was advised in my best interest - but in TravelUps best interest. I found that very unfair. In the end, for various reasons, I couldn't board the plane and there was a big confusion about whether I will get a refund/voucher for my ticket or not. Fleming stayed with me throughout the whole process and was ALWAYS available to talk to me. He listened to me, understood me, and I was very confident that he would get this sorted. Which he did! In the beginning, I kind of regretted that I booked with TravelUp - but in the end, I have to say: I am looking forward to booking through their travel agency again. Thank you so much, Fleming, that you were fighting for me restored my faith in the goodwill and work ethics of Customer Services!!!