We booked flights to Berlin last November via SkyScanner to TravelUp - NEVER AGAIN! After British Airways cancelled the flights, TravelUp did as much as they could to avoid giving me a refund, claiming that they would only refund when British Airways refunded them. After speaking to BA they explained they refunded agents very quickly after cancelling flights, within a week normally not the months I'd been waiting. I had to resort to a chargeback with my credit card, but even then I had to deduct the "reasonable admin" fee of £50 from a £160 flight for the refund as per TravelUp's terms and conditions. If there is any upside to Coronavirus, it will be TravelUp going out of business, as I certainly will never use them again, and would recommend no one else does either.