I have lost nearly £2500 as a result of this horrifically ran, unethical and monstrous company. When covid hit I became stranded in Asia, and it became impossible to return home via my scheduled flight. I lost the money on this (14 months on no refund), and I had to pay thousands to get home elsewhere. They have been horrendous to liase with, regularly ignore emails, tried to charge me £50 when they lost me thousands and 14 months on I still haven't received an apology, a refund, or an ounce of compassion. I have successfully got them on the phone twice, and both times they dismissed me just to get rid of me. Every five star review on here is a scam, they are paid for reviews and TravelUp should legally be held accountable to this.