Do not use this company!! Read the reviews, we wish we had. They took over £1400 for 3 flights to America but never sent us out e-tickets. When we got worried and contacted them with 1 week until our flight (absolutely no contact from them bar our itinerary email on the day we booked) we were given the run around for several days and told everything from there's a computer problem to blame placed on the airline that the flights had been pulled. We decided to contact klm directly only to find out we actually had been booked on the flights on the day we booked but they had to cancel our booking as they had never received payment from travel up, despite them having our money and us currently being charged interest on it on our credit card. Travel up then offered us either a refund or we could pay £700 more to go on a flight a day later. We felt this was ridiculous and since have read reviews that this seems to be their MO. They take a gamble and offer flights at a low price to reel customers in, then when the airline says the flight will be more which will cost the company they wait until the last minute and try to extort the money out of the customer as they know they have you over a barrel. They have ruined our holiday. It's too late to book anything without paying through the nose, our money is tied up with them while we wait for the refund (which we hopefully will get) and they are refusing to give any sort of compensation toward the fact we've lost our annual leave days and the money on things we had booked to enjoy on our holiday. We are currently complaining to ABTA and have learned a big lesson- book with the airline and pay the full price, if the price a travel company is offering seems to good to be true it probably is.