Hello I want to share my experince with the people who makes reservation with kind of really bad company like travel up I am travel agency and I made a reservation for my guest then they relocate my guest to trash hotel then they told me I can ask for the refund but I told the customer service agent about different hotels he said the only one they can offer it calls Roma Host Way Hotel & Aqua Park but the guest should stay at golden 5 resort when I compare both of them the relocation one is trash then I asked to talk to a supervisor the agent hang up on me the call was 11:10 PM london time please people do not make any booking with the worse company like travel up and I will put this review on each traveling website