Poor service, no respect. Booked my flight for hubby. At tht time been told one free change. Now when we asked to change the return date, they asking for nearly 130 Gbp to change the date as taxes n fees without explaining what's tht for. Where is my free change when I'm paying 130 Gbp Extra. Very rude, arrogant, disrespectfull. No help at all, gutted. Don't b fool, money grabbers. Think money grows on tree. Keep you on hold, can't speak proper English ( don't knw where is the call centre based, if you try to say something will try to shut u up or hang up on you. Very un professional.