Terrible service, Do not use this travel agency. They gave us an open ticket as we could not travel because of covid lockdown. When i tried to rebook flights they charged me £555 extra in the name of fare and tax difference although when i checked on their website the ticket price was same as what i already paid 6 months ago but they still charged me £555 extra. 1 week before flight i checked the flight status on virgin atlantic website, it was cancelled but on one advised me that flight was cancelled. I had to face lot of hassle because of them and had to buy very expensive ticket from somewhere else. Now they are refusing to give full refund, they are offering me about 50% refund. I am going to take them to the court