NEVER USE THIS COMPANY (So glad reviews.io knows that TravelUp is skewing their ratings and notifying us! Thank you!). I’ve had the worst possible experience with TravelUp. Been waiting 1.5 years for a deserved refund, after following their rules for cancellation. I’ve been lied to countless times (the staff are incredibly rude and manipulative), and they never contact me back when they say they will. The airline has refunded my flight, and TravelUp are still offering less than 20%. They keep claiming I was a “no-show “, despite having cancelled with them and the air carrier. Based on past experience, they’re probably lying and making a profit off of it, but if not, then it’s down to their negligence rather than anything I did wrong. Did I mention they also told me to call an “admin” line where they siphoned >£10 off me while I waited and was then lied to again? Despite giving them evidence I followed protocol, they still keep failing to call me back and give me a real refund. And now I see they’re posting fake reviews across loads of websites because it must be cheaper to do that than conduct even mildly fair/honest business…