AVOID! Travelup was a default chosen travel agent from booking through sky scanner. What a learning curve this has been! To start with I received the initial E ticket no problems and there was no need for concern. Now usually I do not check 72 hours before departure as you expect the travel agent to notify you of any changes. Well, as my wife and I arrived in Hong Kong for our onward flight to Borneo we discovered that our onward flight had been cancelled months ago! This was a hugely disappointing start to the honeymoon. I rang up the travel agent and they were very dismissive, saying it’s my responsibility to check 72 hours before, even though in their terms and conditions they advise they will reasonably advise of any changes in advance of your departure, and we had received nothing! There was absolutely no sympathy from the company and they were quick to put the phone down, absolutely awful customer service. Ended up having to pay for a new flight and trying to get the money back has been impossible with radio silence from the company. Would not recommend to use this company, especially as they are not an ABTA member.