Customer Care A Total Joke. AVOID. (Part 2). This is a follow up to the review I posted a couple of weeks ago (1st Nov)- in which I outlined my utter frustration at this shambles of a company. Travel Up responded with a typically half-hearted apology. They said "We are very sorry... we have requested that Brian to reply to you as soon as possible as we would like to get this resolved". This was over 10 days ago and since then we have heard.. NOTHING (surprise!). This 100% reflects all the other transactions I have had with this company. Lame apology. No action. No reply. Utter frustration. I am past being amazed at the low level of customer service this company offer. We have contacted the Austrian airlines directly about our cancelled flight and they told up that 'Travel Up are not being honest' when they said they were waiting for a refund from the airline. Travel Up bought up lots of tickets and sold one to us- our money remained with Travel Up. They should be offering us 100% refund NO QUESTIONS ASKED. Please note that all the 5* reviews on here are prompted from the booking process - i.e. 'it was easy to book' (Yeah!) and NOT from their follow up or customer care: which are uniformly 1* reviews. Travel Up have essentially stolen our money. Ali Shah (owner) should be personally ashamed. I will say it again: Avoid this company! DO NOT TRUST TRAVEL UP. NO STARS!!!