This is by far the worst online travel company I have a ever dealt with. I had to make a simple flight change and was told I would receive a voucher to rebook my new flight. I sent dozens of emails requesting this voucher as well as spent hours and hours on hold. Even when I got through to a representative they would put me on hold and either hang up on me or just leave me on hold putting me through to the relevant department for hours on end! Worst customer service ever and highly dishonest company. I still haven't received my voucher and had to buy a new ticket. STAY AWAY from TRAVELUP. AVOID this crooked company! Please report your experiences to the relevant ombudsmen