Worst company I have ever dealt with in my life! I paid Travel Up $774 for a hotel booking in Key West to cover room, taxes, fees, etc. Everything was stated to be included in this price at checkout. When I arrived at the hotel, they informed me that they only received $516 on my behalf from Travel Up, and that I owed $218 for resort fees and taxes. What happened to the other $250+ I paid to Travel Up?? Travel Up kept the resort fee and tax portion for themselves, forcing me to pay double resort fees and taxes! I’ve tried calling Travel Up’s customer service for days and think their phone line has been turned off. I finally got an email response, and they said they are not responsible for the hotel receiving my money (this is literally their job as the booking agent) and that they will not issue a refund or help any further. Do NOT book through this site!! Total scam and worst customer service ever